In my previous post I talked how my mindset for processing user feedback changed after launching a SaaS product as a single founder. In this post I’d like to talk about the process I developed for interacting with users and using feedback to guide product decisions.
It might seem controversial (or not), but I’d claim that user feedback rather than data should be your main source for understanding how to improve your product.
I’ve worked on teams and seen many companies in which analytics data is the main driver for product decisions. The problem with this approach is that analytics frame product issues from the perspective of the developers / business, instead of the perspective of the user / customer.
Continue reading Why We Use User Feedback As The Main Driver Of Product Decisions