How customer service can teach you about your product

Service requests are a constant stream of valuable user feedback. Actual users who are trying out your product are reaching out – a perfect time to start a dialog.

Last time I suggest that user feedback should be the main driver of product decisions. In this post I go over on the process I developed at Martial Arts on Rails for guiding the direction of the product based on user feedback, and specifically using customer service opportunities as the main source of that feedback.

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