How not to provide user feedback

UI Web development techfounder June 8th, 2008

As part of my work on the blog's presence, I try to submit my articles to relevant directories. One such directory is the Zend Framework Tutorials site, which I thought would be a perfect place for my Models in the Zend Framework series.

When I try to submit my article I am presented with the following form:

Suggest new tutorial form

First thing I wonder, is what the hell do they mean by reciprocal URL. I know what the term means, but what am I expected to write there? no clue in sight, and no 'help' link to be found.

So I try to fill it up the best as I can, only to receive the following cryptic error:

Form fail

Hmmm... Listing seems to be broken. No kidding. WTF?? Check it manually? what am I supposed to do with this? I tried variations with the URL (with and without http://), tried changing the reciprocal URL, nada. I looked around the site to see other submitted tutorials and found no clue as to what I was doing wrong.

What is the failure here:

  • A cryptic error message
  • No further help is offered
  • The error is preventing me from completing the process
  • No contact email or any other way to ask for assistance

This is what you get when you let programmers design user interactions. (If anybody has any idea on how to solve this, I would appreciate it)

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2 Responses to “How not to provide user feedback”

  1. #1
    Wil Sinclair says:

    I don’t know who runs that site; I’ll ask the team tomorrow if they do. I can’t help you on the field/error msg. Doesn’t make sense to me either, although other parts of the site seem to be written by a non-English speaker. Maybe that’s the problem with the wording?
    Also, there is always http://devzone.zend.com. Cal is always telling me how he would love more ZF content there.

    ,Wil

  2. #2
    Eran Galperin says:

    Thanks Wil, I’ve been a reader of the devzone for a long time but only now that you mentioned it I noticed the contribute link at the top-right corner. Was it always there? ;-)
    I’ll be checking it out then.

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